Someone reviewed R and R stating their new bathroom fit was as good as the previous refit of their kitchen. This sold the company for me. Daniel gave me confidence from our first meet, he was punctual, listened and was able to advise when needed. Work started on time and finished on time. Our fitters were really nice guys and did an excellent job, always tidy and didn’t mind my questioning. Sub contractors for flooring, tiling, tops and electrics were all good. We came in on budget and minor hiccups with refitting in an old house were easily and quickly sorted. Would I get R and R to do my bathroom. I certainly would.
I originally sought Which’s Trusted Traders so as to find a trader for the design and installation of our new shower-room. I was encouraged by the high rating of customer reviews of Richard & Richards’ and their website showcasing their excellent work. Richard & Richards have completely delivered on all stages of the project. The customer service from Daniel has been excellent, the information and breakdown of the work (such what is included and what is not) detailed in the plan is clear and comprehensive, the reliability of the team was excellent, all the work was completed according to the original timetable, the shower room is of a high standard and we are impressed by the transformation.
We decided that our 20-year-old kitchen had seen better days but who to trust with creating a new one? Several neighbours recently had new kitchens fitted and Richard & Richard’s name came up with glowing reviews. Being a ‘Which’ recommended outfit was a big plus. From initial contact through site visits, drawing plans up, recommendations for units, all was done very professionally, friendly and without any pressure selling. The work was started on time, everything went smoothly, plumbers, electricians, plasterers all turned up on schedule and their work was of a high standard. The kitchen fitter worked tirelessly and with great skill and the finished kitchen was everything we had hoped for. We can highly recommend Richard &Richards from our experience, they are not the cheapest nor the most expensive but the standard of work, craftsmanship, materials and organisation is excellent. When we’ve saved up the bathroom is next!
We recommend to use Richard and Richards as we are pleased with the work they have done. If we have had any queries they have always attended to them. Recently I marked the bath and R&R came round and polished out the mark. Their after sales service is excellent.
I decided to engage R&R as they provide a complete service from design to supply to installation, which took the hassle out of everything. From the outset, the design was fantastic with R&R providing CGI panoramas of the envisaged finished product. We made tweaks to the design and products and materials throughout the project which R&R were only too happy to accommodate. Upon supply, all products were of exceptional quality. The workmanship of the installation is second-to-none with ongoing design improvements suggested throughout. All R&R representatives were punctual, polite and professional. Communication was exceptional and the finished product is beautiful.
From my initial meeting with Daniel, the project manager, to Martin, the fitter’s, perfectionism, every aspect of the job was of the highest standard. Daniel listened to what I wanted and provided a beautiful plan within my budget. All the materials that he sourced were of a very high standard. Martin and Suzanne, who completed all the work, gutting my old bathroom and rebuilding it, are clearly very skilled craftspeople. Every aspect of the bathroom was completed meticulously. The aftercare service has also been first rate. I would recommend them highly. Absolutely worth the money.
We wanted to update the kitchen rather than entirely replace it. This in itself can raise issues as some we approached only wanted to undertake complete replacement which in our case seemed excessive. Richard and Richard’s were entirely open about any feasible request. We had reasonably definite ideas as to what we wanted but needed guidance over some issues and this was expertly given. The work location is an apartment in the city centre – again this can cause problems but there were none with this firm. The work was carried out promptly, with a great deal of attention to detail when this was needed, and in a tidy manner. Every individual involved in the undertaking was very congenial and skilled. We would recommend Richard and Richard’s without hesitation. RM Central Manchester
From first contact up to completion of our new kitchen everything was very slick and professional. Planning was initiated during lockdown via a rough sketch and photos from us. The virtual presentation provided was spot on. After lockdown we visited the showroom to view the various options open to us. Ben assisted admirably in this process and we eventually ended up with his recommendations regarding cupboards, work surfaces, flooring and tiling. R and R managed the whole project including the sub-contracting of plasterer, gas technician, electrician, flooring installer, tiler and skip. They also sourced all materials. All personnel (both R and R and sub-contractors) involved from removal of the old kitchen to completion of the new project were courteous, knowledgeable and the quality of their work was superb. We were given a start date and a time frame 3 months from placing the order. The promises made were fulfilled in full and on time. The whole process was incredibly smooth and well managed with no real hiccups. We are highly delighted with the finished product and would not hesitate to recommend R and R to carry out a kitchen installation. Many grateful thanks to all involved in the project. Andrew and Helen Rycroft
I purchased an apartment that needed a complete makeover so I took my time in researching in order to ensure a good job, which would be as hassle free as possible. I came across Richard & Richard’s and contacted them due to the reviews and because they were a ‘Which’ approved company. Daniel designed and project managed the work. The difference from other quotes was different from the onset… Daniel didn’t just design what I asked for but offered suggestion, showing me options I had not thought of. The 3D design was better that I imagined and the end results were exactly as designed. The work included knocking down two walls; installing a kitchen and bathroom and turning a very small cloakroom into a shower room. I am delighted with the work, the process and the customer service. I would like to thank Daniel for his brilliant project management skills and to Rick and his team for their high standard of work.
Richards and Richard’s provided a fantastic service for our bathroom. Ricky was brilliant helping us plan everything and provided clear and timely communication throughout. The installation included knocking down a wall between the bathroom and toilet but everything went exactly to schedule. Brett and everyone else involved were very helpful and did an excellent job, they turned up exactly on time everyday and we were impressed with how tidy they left everything. When a couple of unexpected minor issues cropped up, they were great with dealing with the problems quickly and to a high standard. We were really pleased with the final result and would highly recommend.
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